Returns Policy

Return & Refund Policy

At Passmo Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order number or receipt) is required.

Items returned without prior approval will not be accepted.

How to Start a Return

To request a return, please contact us at:

📧 passmostore@gmail.com

Include:

  • Order number
  • Reason for return
  • Photos or videos (required for damaged or defective items)

If your return is approved, we will provide detailed return instructions.

International Returns

For international orders, customers are responsible for:

  • Return shipping costs
  • Any customs duties, taxes, or fees associated with the return

Please note that international shipping fees are non-refundable.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time: 5–10 business days (depending on your bank or payment provider)

Original shipping costs are non-refundable, except in cases where the item was defective or incorrect.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide:

  • Clear photos or videos showing the issue
  • Your order number

We will offer a replacement or full refund at no additional cost.

Exchanges

We only offer exchanges for items that arrive damaged or defective.
For exchange requests, please contact us at passmostore@gmail.com.

Non-Returnable Items

The following items are not eligible for returns:

  • Items marked as Final Sale
  • Used or damaged items not caused by a manufacturing defect

Contact Information

If you have any questions regarding this policy, please contact us:

Passmo Store
📍 23 Oriente 2468, Talca
📧 passmostore@gmail.com