Shipping Policy

Shipping Policy

Passmo Store

Shipping Information

At Passmo Store, we aim to deliver your order as quickly and safely as possible. Please review our shipping policy below for details on processing times, delivery estimates, and international shipping.

Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Shipping Times

United States

  • Estimated delivery time: 7–15 business days

International Shipping

  • Estimated delivery time: 10–25 business days
  • Delivery times may vary depending on destination, customs clearance, and local carrier handling.

Shipping Rates

  • Shipping costs are calculated at checkout unless otherwise stated.
  • Free shipping promotions may be available for a limited time and will be clearly displayed on the website.

Customs, Duties & Taxes (International Orders)

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Passmo Store is not responsible for delays caused by customs clearance.

Tracking Information

  • A tracking number will be provided once your order has shipped.
  • Tracking updates may take 24–72 hours to appear in the carrier system.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout.

Passmo Store is not responsible for:

  • Delays or lost packages due to incorrect addresses provided by the customer
  • Orders returned to sender due to address issues

Additional shipping fees may apply if reshipment is required.

Lost or Delayed Packages

If your order appears delayed or lost, please contact us at passmostore@gmail.com.
We will work with the carrier to investigate and assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
We will review the case and offer a replacement or refund when applicable.

Contact Information

For any questions regarding shipping, please contact us:

Passmo Store
📧 Email: passmostore@gmail.com
📍 Address: 23 Oriente 2468, Talca